reset access point

[bhupen]

I have extreme router serial no 03052110123764. I try to add the device in extremecloudiq.com it's showing:

The following devices failed:

• 03052110123764 A stale record of the device was found in the redirector.

Please help me to reset this device

I have also pressed the reset button for 10 sec. but it doesn't work.

[Nick_Moore]

Hello,

This device is currently associated to a VIQ. This is why it cannot be added to yours. Resetting the device will not resolve this issue. If you have support licensing, please reach out via the support portal or contact the GTAC support line. If not, please reach out to community@extremenetworks.com for assistance with this.

-Nick