The device appears to be in use by another VIQ.

[edd_walch]

Hi, I am trying to add an AP230 and get the message -  The device appears to be in use by another VIQ.

The device serial No. is  02301507062852

[SamPirok]

Hi @galardinho, thanks for letting us know, those devices should now be free to add to your inventory. Please let me know if you have any further trouble adding these devices to your account. 

[galardinho]

Hi, I am trying to add an couple AP230 and get the message -  The device appears to be in use by another VIQ.

The devices serial No. are 02301410101006 and 02301410101045

[SamPirok]

Hi @wildson , thank you for letting me know but oddly I’m not seeing any old records for that device. I would recommend opening a support ticket so they can dig in to this a bit further with you. I’m sorry I couldn’t be more helpful here. 

[wildson]

Hello. I'm trying to register an AP 130 device 01301607153746 and I get the following message:

The device appears to be in use by another VIQ.