Unable to add Device to XIQ - Licence error

[LouisNHS]

Hi,

I am getting error: "License limit exceeded for managed devices." when adding additional devices to xiq. I have recently had additional licences added to my account but it XIQ refuses to use them as it seems.

Thank you

Louis

[LouisNHS]

Thanks, what will happen to all the production AP's that are working fine and licences while I unlink and link my account?

Is this an out of hours job?

[Ash_Finch]

Nothing at all, having no licences only affects the XIQ side (i.e. locks it down to a licence warning/adding a licence), APs will continue to function as normal with the config they have. Even if a PPSK SSID is used, devices can still authenticate.

[Ash_Finch]

I had this recently where it showed available but gave me an error. If this is still present after logging out and back in, the way I got around it was to unlink my extreme portal account and then linked it again.