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Update not possible

Update not possible

b_koeck
New Contributor

As I use HM classic ( Hive manager is 6.1r2 )I tried to update HM and the AP´s too.

From support I got information to upgrade HM to version 8.2r2e soon and my AP´s (AP230) to 8.2r7  And I got 2 files “hivemanager-8.2r2e-64b.signed.tar.gz” and “AP122-8.2r6.img.S” but dont know what to do with them.

In HM - Home - HM Operations - Update Software - there is no way to upload anything - just  “available upgrade version - none available”!

In some doc´s is written to upload files - but how to do???

 

 

1 ACCEPTED SOLUTION

Ash_Finch
Contributor III

If you can’t upload directly you might have a few other options:

1 - Automatically download the update from the update server - firewall dependant allowing it through - there may be a flashing bee towards the top right of the HiveManager - I’m not sure if this goes back to the 6.X versions of HM however.

 

2- A bit of a longer workaround, but something I did with a customer recently:

Export your existing HiveManager config. Redeploy on a newer HiveManager version, change IPs around of the instances so no need to change DNS records etc, APs should come back online. HiveManager will have the AP firmware with it so no need to upload it separately. To copy licences across you will most likely need support to reinitialise them.

 

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16 REPLIES 16

reinhardg
Contributor II

We are already running V8.2r2e. My HM account belongs to the predefined admin group “Super User” which has all hooks set at all features. Is that the same (or similiar) with your account on V6.1r2? If yes, I’m sorry to have no more ideas.

b_koeck
New Contributor

Full admin access!!

b_koeck
New Contributor
Configuration and Monitoring (VHM-McWERK)   
Device Inventory Management (HiveManager Online from 6.1r2) 

reinhardg
Contributor II

Did you also check your permissions on HM? Do you have full admin access?

b_koeck
New Contributor

I tried all browsers I have - so IE, Chrome, Firefox, Edge and also on different computers - no way to see add/remove

GTM-P2G8KFN