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Looking for AP5010 firmware file AP5010 is stuck on HiveOS 10.5r0

Hi everyone,I picked up a used AP5010 on eBay that's running HiveOS 10.5r0 from 2022. I'm trying to get it updated and added to ExtremeCloud IQ, but I'm stuck.When I try to claim it, I get:"A stale record of the device was found in the redirector"I'v...

Resolved! Need to unbind legacy APs from unknown VIQ account (No Invoice)

Hi team,I am trying to unbind 3 legacy access points from an old, unknown ExtremeCloud IQ (VIQ) account.These were deployed several years ago by a former IT staff member who is no longer with our company, and we do not have the original purchase invo...

Self registration CWP using 802.1x credentials to register and receive PPSK for BYOD devices

@SamPirok I can't find any documentation that clearly explains this but is it possible to have a CWP with self registration that forces the client to use their existing AD/radius details to register and therefore then assigns them a PPSK for their B...

Client IP addresses in Cloud IQ

When looking in ExtremeCloud IQ I have noticed that my clients connected to switches do not show their IP address. All of my wireless clients show the IP address they are using when looking at them in IQ. Is there a setting I missed when configuring ...

Resolved! 1x A stale record of the device and 1x already onoarded AP630

We bought 2 AP630's for a non profit organisation.When adding these to our ExtremecloudIQ environment I get the following messages resulting in the same issue. We can't add them.06301904130711 A stale record of the device was found in the redirector....

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