XIQ local cloud upgrade problem

[SIB]

Hello

we have an XIQ local cloud in version 20.1.5.2

We try to update to 21.1.21.11 (supported in the docs)

but it doesnt work and stay in “Extracting upgrade package done”

[SIB]

I’m administrator. Yes there is a support case opened

thanks !

[SamPirok · Accepted solution]

What level of access are you logging in with? There are some user levels within XIQ that won’t be able to get to the inventory page. If you’re seeing this when logged in as the super admin, you’ll want to open a support case so we can get our engineers to take a look at that for you. 

[SIB]

Yes, i successfully update via the 20.1.20.27 first. There is an error in the documentation.

I have some problem since : cannot use the menu “Manage / Devices” we didnt see anything 😞

All others menus seems fine. 

We have a multi organisations XIQ.

[SamPirok]

I believe you’ll need to go to  IQ Virtual Appliance 20.1.20.27 first, then to IQ Virtual Appliance 21.1.21.11. Could you give that a try and let us know if that works for you?