Extreme Control printers losing connection, state "The session is no longer active due to: User-Request."

[Mark_van_Strien]

Hi,

I am facing some strange thing.

using MAC authentication on a ERS4900 switch for a Canon printer, the printer is losing connections after a while and the state description in XMC Control is “The session is no longer active due to: User-Request.”

what can cause this and how to avoid it?

kind regards

Mark van Strien

[SamPirok]

I’ve updated the best answer here, please let me know if I’ve selected the wrong one and I’ll update it again. Thanks for keeping the thread updated everyone!!

[Miguel-Angel_RO]

  No issue, I’m glad you solved this painful point

Mig

[Mark_van_Strien]

Hi all,

An update today as Miguel-Angel suggested check the STP setting of the port changed it to admin-edge. Toggled the phone port and the printer port keeps working ! Ran an ping all-day and the printer keeps working ! So the STP admin-edge setting did the trick.

Thanks all for helping with the issue !!! special thanks to Miguel-Angel for the pointer to STP setting!

Kind regards Mark.

@Miguel-Angel RODRIGUEZ-GARCIA sorry wanted to click your post as answer but clicked the wrong button and can’t change it.

[Miguel-Angel_RO · Accepted solution]

Mark

With such symptoms, I would check the EAP timeouts and double check if STP admin-edge is enabled on the ports.

Mig