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Can't ping our border router

Can't ping our border router

Carlos_Maldona2
New Contributor II

‎01-13-2016 03:28 PM

We have a S4 as a border router. Can not ping it or ssh. I can console into it. I can only ping our ISP gateway and nothing else (internal or external). This router is part of BGP. Traffic is going through, just can't seem to be able to log into it or ping it.
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7 REPLIES 7

Curtis_Parish1
New Contributor III

‎01-13-2016 08:27 PM

Anything would be a guess without seeing a diagram but another guess is the management traffic is taking a route you are not expecting. Maybe it is picking up default route of BGP. I would connect with a console cable and run traceroutes from the S4.

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Carlos_Maldona2
New Contributor II

‎01-13-2016 07:10 PM

Yes it is.
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Curtis_Parish1
New Contributor III

‎01-13-2016 06:40 PM

Is your S4 management IP address in an active VLAN?
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Carlos_Maldona2
New Contributor II

‎01-13-2016 05:44 PM

Yep, that's my next step, I got a show support ready.  Thanks for the help
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GTM-P2G8KFN