Can't ping our border router

[Carlos_Maldona2]

We have a S4 as a border router. Can not ping it or ssh. I can console into it. I can only ping our ISP gateway and nothing else (internal or external). This router is part of BGP. Traffic is going through, just can't seem to be able to log into it or ping it.

[Curtis_Parish1]

Anything would be a guess without seeing a diagram but another guess is the management traffic is taking a route you are not expecting. Maybe it is picking up default route of BGP. I would connect with a console cable and run traceroutes from the S4.

[Carlos_Maldona2]

Yes it is.

[Curtis_Parish1]

Is your S4 management IP address in an active VLAN?

[Carlos_Maldona2]

Yep, that's my next step, I got a show support ready.  Thanks for the help