Hi Drew, thanks for your help.
I followed your link but it's blank when I clicked into. Then I chose Legacy-
Altitude Access Points, will redirect me to a new page which stated
To view product downloads, from the top navigation, choose:
Downloads -> Downloads for BlackDiamond Series, Summit Series, E4G, ExtremeXOS, EOS and Ridgeline
if I do that, finally I will get this result as:
The eSupport site was decommissioned on February 13, 2017.
if I select 2nd as Download for EOS etc, will get to the product categories once again.
Could you please help to check again?