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Power supply is shown as offline but is running fine

Power supply is shown as offline but is running fine

maddhias
New Contributor

Hello community,

a customer has some issues with a stack consisting of two X465-48T Switches where we received false notifications about power supply failures. The stack is running on 31.7.1-Patch1-17, I checked the latest patches and they have no such bugs in their resolved issues list:

Resolved Issues in ExtremeXOS and Switch Engine 31.7.1-Patch1-77
https://documentation.extremenetworks.com/release_notes/ExtremeXOS/31.7.1-Patch1-77/GUID-7F4C5FC7-D1...

Resolved Issues in ExtremeXOS and Switch Engine 31.7.1-Patch1-56
https://documentation.extremenetworks.com/release_notes/ExtremeXOS/31.7.1-Patch1-77/GUID-E63C5AFA-93...

Resolved Issues in ExtremeXOS and Switch Engine 31.7-Patch1-36
https://documentation.extremenetworks.com/release_notes/ExtremeXOS/31.7.1-Patch1-77/GUID-4AFC14E7-FF...
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Additionally, the output of show power detail is suspicious considering the stack is running fine.

1. The switch only has 2 slots but the output suggests that there are many more.

2.  The PSU that are recognized are shown as "powered off" (The switch LEDs also suggest that)

A reseat of the redundant PSUs changed nothing.

20230317_094148.jpg

Taken from Netsight:
- Summit Series ONIE Stack (2 modules)
- Slot 1 X465-48T
- Slot 2 X465-48T

Slot-1 SERVER-SWITCH.1 # show power detail

Slot-1 PowerSupply 1 information:
State : Powered Off
PartInfo : Internal PSU-1 1737A-31520 
Revision : 03

Slot-1 PowerSupply 2 information:
State : Powered Off
PartInfo : Internal PSU-2 1919A-30248 
Revision : 07

Slot-1 PowerSupply 3 information:
State : Empty

Slot-1 PowerSupply 4 information:
State : Empty

Slot-2 PowerSupply 1 information:
State : Powered Off

Slot-2 PowerSupply 2 information:
State : Powered Off

Slot-2 PowerSupply 3 information:
State : Empty

Slot-2 PowerSupply 4 information:
State : Empty

Slot-3 PowerSupply 1 information:
State : Empty

Slot-3 PowerSupply 2 information:
State : Empty

Slot-3 PowerSupply 3 information:
State : Empty

Slot-3 PowerSupply 4 information:
State : Empty

Slot-4 PowerSupply 1 information:
State : Empty

(...)

Can this be considered an unfixed bug? We will likely do a restart so we can monitor PSUs properly again but we still have to schedule it.

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