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black diamond unexpected reboot after io module insert

black diamond unexpected reboot after io module insert

Sebastian_Rojas
New Contributor II
Hello all, i hope you can help me
we have two black diamonds after a reboot for electrical power
one of the io module failed, and an after a change for a new module

MSM-48c from MSM-48a

and after execute the the unconfigure the black diamond reboots
and after that a error shows up

Nov 7 21:53:32 172.17.202.244 NM: MSM-B has failed for the reason of "Process Failure".

Nov 7 21:53:32 172.17.202.244 DM: BACKUP NODE (MSM-B) DOWN

Nov 7 21:53:32 172.17.202.244 DM: MSM-B FAILED (0) Process Failure

Nov 7 21:53:33 172.17.202.244 DM: Slot-4 being Powered ON



please can you help me

6 REPLIES 6

Sebastian_Rojas
New Contributor II
hi EtherMAN,

yes after the reboot, one of the slot failed, so we have to change it
show after changed, the modules were different, we have to make this prodedure

https://gtacknowledge.extremenetworks.com/articles/Solution/BlackDiamond-I-O-module-in-mismatch-stat...

177d6ca02a0c4966ba58996decba18de_RackMultipart20181108-45105-1l0tkj0-c1_inline.png



but after the unconfigure command
the black diamond reboot

there is any other command to see what happened to this slot
apart from:

show slot
show slot 4 detail

thanks for your time and help!

EtherMAN
Contributor III
trying to fully understand...

you have two 8900 chassis and had a power failure causing the system to reboot.

on reboot you had a msm B fail ? Were you already mixing two different msm's the 48c and 48a ?

Is the failed card a new one you are trying to put in and if so you need to match the types also.

What image are you running on the cards and are they matched?

GTM-P2G8KFN