Extreme switch failed to use primary.cfg

[Dierlo]

hello everyone,

We have an issue with some switch x450-48p and x440-24p.

These switch when boot up did not load the primary configuration (that is previus saved), below the steps done:

1)Boot up a switch that have factory default config
2)change account admin and do come configuration
3)save the configuration (primary and secondary)
4)power off the switch removing the cable
5)power on the switch inserting the cable
6)At this point the switch always start with factory  default configuration

Tried force the primary conf with: use config primary, safe config

same problem.

Below logs from the switch after point 5):

12/07/1919 09:15:39.69 <Info: HAL.Card.Info> Switch is operational
12/07/1919 09:15:39.65 <Noti:BOOTF.Client.AutoPrvsnEnb1>Auto-Provision is enabled on the switch.
12/07/1919 09:15:37.29 <Info:AAA.authPass> Login passed For user admin through serial
12/07/1919 09:15:33.01 <Noti:EPM.system stable› System is stable. Change to warm reset mode
12/07/1919 09:15:32.37 <Crit:cm.file.openErr› Failed to open file "/config/@.cfg": No such file or directory
12/07/1919 09:15:32.37 «Warn:cm.Warning> Config Selected is overridden by BootFlagConfigName(/proc/extr/nvram/configname) = e
12/07/1919 09:15:28.99 <Info:telnetd.info> **** telnetd started *****
12/07/1919 09:15:26.87 <Noti:SNMP.Subagent.MstrRestrt> snmpMaster process has been restarted.
12/07/1919 09:15:26.01 <Info: SNMP.Master.InitDone› snmpMaster initialization complete
12/07/1919 09:15:24.60 <Info:DOSProt.Init› DOS protect application started successfully
12/07/1919 09:15:23.51 <Info:tftpd.info>**** tItpd started *****
12/07/1919 09:15:22.71 <Info:nl.init› Network Login Framework has been initialized
12/07/1919 09:15:21.63 <Info:SNMP.Subagent.InitDone> snmpSubagent initialization complete
12/07/1919 09:15:19.59 ‹Noti: DM.Notice> Node State[3] = OPERATIONAL
12/07/1919 09:15:17.97 ‹Info:HAL.Sys-Info› External Power Supply is disconnected.
12/07/1919 09:15:17.97 <Info:HAL.Sys.Info› Internal Power Supply is disconnected.
12/07/1919 09:15:16.09 ‹Noti:DM.Notice> Node State [2] = STANDBY
12/07/1919 09:15:16.09 <Info:DM.Info> Node INIT DONE
12/07/1919 09:15:15.91 <Info:telnetd.info> telnetd listening on port 23
12/07/1919 09:15:15.52 ‹Noti:DM.Notice› Node State[l] = INIT
12/07/1919 09:15:14.94 <Info:HAL.Sys-Info> Hal initialization done.
12/07/1919 09:15:13.92 «Info:HAL.Sys-Info> External Power Supply is powered off.
12/07/1919 09:15:13.92 <Info:HAL.Sys-Info>ExternalPowerSupplyispresent.
12/07/1919 09:15:13.92 «Info:HAL.Sys-Info> Internal Power Supply is powered off.
12/07/1919 09:15:13.91 «Into:HAL.Sys.Into»InternalPowerSupplyispresent.
12/07/1919 09:15:13.81 <Noti: HAL.Sys.Notice> Module in fan slot 1 is inserted
12/07/1919 09:15:12.83 <Info:HAL.Sys.Info> Starting hal initialization
12/07/1919 09:15:11.13 <Noti:DM.Notice> DM started
12/07/1919 09:15:11.11 <Noti:NM.StrtProc> The Node Manager (NM) has started processing.
12/07/1919 09:15:10.34 <Noti: EPM.start› EPM Started
12/07/1919 09:15:09.92

i think key line are:

12/07/1919 09:15:32.37 <Crit:cm.file.openErr› Failed to open file "/config/@.cfg": No such file or directory
12/07/1919 09:15:32.37 «Warn:cm.Warning> Config Selected is overridden by BootFlagConfigName(/proc/extr/nvram/configname) = e

unable to find any information about that, no support from extreme (hehehehe have to pay lol)

any advice?

thank you

[Chris_H]

To me this sounds like it's an empty CMOS battery that's required to keep the NVRAM alive. 

As soon as you pull the power plug the empty battery can't do its job and you lose the config (and anything else in NVRAM). 

Extreme wouldn't sell you an entitlement on End-of-Life products, so you wouldn't even be able to buy support for the legacy x450 or x440.

[Dierlo]

can we change the CMOS battery as per have a definitely solution?

i opened an x440 but i can't see any usual cmos battery.

[dpanev]

save the config as an .xsf file

run the command: load script config.xsf

save config

finished

[Dierlo]

i'll try that workaround, thank you.