run diagnostics extended - not running

[Stanley_Riley_J]

Summit x450e-48P - run diagnostics extended command not doing anything but rebooting switch and returning me back to the switch login prompt. When I run sh diagnostics, it shows that the diagnostics passed but back in November of 2012.

Any ideas?

Thanks,
Stan

[Patrick_Voss]

While in the console what does it display? Can you paste it here?

Diagnostics is a software based command. It is possible it could be corruption in the diagnostics image or depending on the version it may not have diagnostics. Can you also past the "show version images" output as well?

[Stanley_Riley_J]

Konstantin,

Thank you for your reply. I am not even getting an error message, and I am connected via console port.

I'm guessing an RMA is in line as the resolution for this one?

Thanks,
Stan

[Korsovsky__Kons]

Hi Stan,
symptoms looks similar for me as described in following article:
https://gtacknowledge.extremenetworks.com/articles/Solution/Diagnostics-never-ran/

Try to run diagnostics when connected via console port. It will show you more details.

Kind regards,
Konstantin