Switch X460G2 - eee set enable error

[Admin_ZML]

tHi,

I have an problem with an X460-G2-48p switch witch gives the following erors on 8 ports. The ports where working fine until a few days ago, now they dont come up annymore.

2015-06-24 17:21:54.73 Slot-2: bcm_custom_extr_eee_config_set(16711): eee set enable error, port=7, unit=0, enable=0, rv=-162015-06-24 17:21:54.73 Slot-2: bcm_custom_extr_eee_config_set(16711): eee set enable error, port=6, unit=0, enable=0, rv=-16
2015-06-24 17:21:54.73 Slot-2: bcm_custom_extr_eee_config_set(16711): eee set enable error, port=5, unit=0, enable=0, rv=-16
2015-06-24 17:21:54.73 Slot-2: bcm_custom_extr_eee_config_set(16711): eee set enable error, port=8, unit=0, enable=0, rv=-16
2015-06-24 17:21:54.73 Slot-2: bcm_custom_extr_eee_config_set(16711): eee set enable error, port=3, unit=0, enable=0, rv=-16
2015-06-24 17:21:54.73 Slot-2: bcm_custom_extr_eee_config_set(16711): eee set enable error, port=2, unit=0, enable=0, rv=-16
2015-06-24 17:21:54.73 Slot-2: bcm_custom_extr_eee_config_set(16711): eee set enable error, port=1, unit=0, enable=0, rv=-16
2015-06-24 17:21:54.73 Slot-2: bcm_custom_extr_eee_config_set(16711): eee set enable error, port=4, unit=0, enable=0, rv=-16
2015-06-24 17:21:37.22 Slot-1: PoE budget configuration is not allowed when dynamic budget is enabled
2015-06-24 17:21:37.22 Slot-2: PoE budget configuration is not allowed when dynamic budget is enabled
2015-06-24 17:21:30.72 Slot-1: Failed to set eee config on port 2:8, rv = -16
2015-06-24 17:21:30.72 Slot-1: Failed to set eee config on port 2:7, rv = -16
2015-06-24 17:21:30.72 Slot-1: Failed to set eee config on port 2:6, rv = -16
2015-06-24 17:21:30.72 Slot-1: Failed to set eee config on port 2:5, rv = -16
2015-06-24 17:21:30.72 Slot-1: Failed to set eee config on port 2:4, rv = -16
2015-06-24 17:21:30.72 Slot-1: Failed to set eee config on port 2:3, rv = -16
2015-06-24 17:21:30.72 Slot-1: Failed to set eee config on port 2:2, rv = -16
2015-06-24 17:21:30.72 Slot-1: Failed to set eee config on port 2:1, rv = -16

The switch is part of an stack with another X460-G2-48p. The other switch is still working fine. Even an diagnostics check didn't gave an answer.
I am running the 15.7.1.4 patch 2 on the stack. other than the first 8 ports of slot2 the stack is working normal

[Ryan_Mathews]

Sorry you're having trouble with this unit. The Summit X460G2's have a great warranty on them (you can check here http://www.extremenetworks.com/support/policies).

As Bill suggested, GTAC is standing by to assist. You can either do this by submitting the RMA via self-service or contact us directly.

Either way, we'll get you on the path to resolving this and quickly get back to other pressing matters.

[Admin_ZML]

Do you need to have an active contract. the switches arn't 1 year yet and the hardware is defect.

[Ryan_Mathews]

Here's an RMA FAQ that will help get you started.

https://gtacknowledge.extremenetworks.com/articles/How_To/Return-Material-Authorization-RMA-Process-...

[Bill_Stritzinge]

You can either register and start the process online (support.extremenetworks.com) and select "enter online case management and register and proceed... or you can call GTAC @ 800-998-2408 or 877-411-2561.

[Admin_ZML]

How do we start up the RMA procedure?