There was a problem during RMA.

[edlee_jinnet]

I would like to RMA ship the "X460-G2-48t-GE4-Base" equipment.

The "Shipping Part Number" was originally "908210-10". But I can't see the "908210-10" number in the changed RMA application form.

[SamPirok]

Hi @edlee_jinnet, I’d like to fix the bad link for you, when you say you applied for an RMA on our homepage, do you mean via a support case or a different page? If it’s not through a support case, could you please send me the link to the page you’re trying to submit the RMA request through so I’m sure I’m in the right place? 

[edlee_jinnet]

Thank you for your answer.

I don't know why, but when I tried to apply for RMA on the extreme network homepage, it was linked to "https://row.ups.com/GuestAccess/Guest/Entry?Company=e4d3f9b5-085e-449b-ae63-55ec823ded93".

I'll apply through the link you gave me.

Thank you.

[Stefan_K_ · Accepted solution]

Hi,

I only know https://extremeapi.upsrow.com/ and there I can find the Part-Number.

Besides that: You already have opened a ticket, right? Best thing would be to ask GTAC on how to proceed.

Best regards
Stefan