Where is v15.7.1.4 Firmware?

[Mrxlazuardin]

I have been upgrade my client BD8000 with v15.7.1.4 firmware previously. Currently, I don't see that version on firmware download page anymore. What happen with that version? Should I downgrade back to currently available version on that page(v15.6.1)?

[Drew_C]

I got an answer for you on this...
Since this product only has regular warranty (not LLW), the available software version goes back to what was available within the 90 days of the customer warranty start date (8/8/2014) on the serial #. That is why when your contract expired, you lost access to software newer than 15.6.1 (released on 10/6/2014). If a product has LLW warranty, and a contract is expired, we use the last contract expiry date in place of customer warranty date of the serial #. That explains why your Summits can "see" newer software.

Regarding your question about downgrading - I would say no. Generally speaking, staying current is recommended.

-Drew

[Drew_C]

Do you see v15.7.2.9 on the downloads page? If yes, I would recommend using it instead, as it's got fixes from 15.7.1.
If you still want v15.7.1, you'll find it at the bottom of the 15.7.2 page.

[Mrxlazuardin]

Hi Drew,

I'm not sure it is about the expired S/N. My old Summits S/N still can be used to see the latest version.

Regardless to expired S/N, the main issue of my question is, should I downgrade the firmware since the current installed version is not listed on eSupport firmware download page?

Best regards,

[Drew_C]

Still waiting on a response - haven't forgotten.

[Drew_C]

Let me look into this a little further. There is software that came out before the expiration that I think should be available still.
I'm going to check in with our eSupport admin team and get an answer. Standby...