x460-48t experience "Packet transmit error"

[Josh_Huynh]

Dealing with this issue past 5 years plus after many calls with TAC, engaged local Extreme SE and still no resolution of the issue.

We have this X460-24t in our lab networks experience "Packet transmit error" every 60 days or less. The only way to get the network back online is to reboot the switch.

When the issue occurred, we can still remote access to the switch by telnet or ssh, ICMP (ping) to VLAN interface(s) IP address response okay from other networks.

Here's the issue,

After login the switch and ping failed at local VLAN interface IP address; it get an error "Packet transmit error".

SVPerf-R5-2_SW1.11 # ping 10.52.0.1
Ping(ICMP) 10.52.0.1: 4 packets, 8 data bytes, interval 1 second(s).
Packet transmit error
Packet transmit error
Packet transmit error
Packet transmit error

--- 10.52.0.1 ping statistics ---
0 packets transmitted, 0 packets received, 0% loss
round-trip min/avg/max = 0/0/0 ms
SVPerf-R5-2_SW1.12 # ping 10.52.16.1
Ping(ICMP) 10.52.16.1: 4 packets, 8 data bytes, interval 1 second(s).
Packet transmit error
Packet transmit error
Packet transmit error
Packet transmit error

Has anyone experience this?

[BradP]

Hi Josh,

It sounds like this issue is different than the one we replicated in the lab. Please open a case with GTAC so we can investigate further.

Regards,
Brad

[Josh_Huynh]

Hello,

The switch currently running version ExtremeXOS version 16.1.4.2 16.1.4.2-patch1-7.

[Josh_Huynh]

Is there an option within the switch to restart a process or services beside reboot the switch?

[Josh_Huynh]

Sorry.. I provided wrong switch version. Any how, the switch is on the same version you recommended:

SVPerf-R5-2_SW1.2 # show version
Switch : 800537-00-04 Rev 4.0 BootROM: 2.0.2.3 IMG: 16.2.4.5
PSU-1 : EDPS-300AB A-S6 800386-00-06 1135E-41752
PSU-2 : EDPS-300AB A-S9 800515-00-03 1335E-40902

Image : ExtremeXOS version 16.2.4.5 16.2.4.5-patch1-8 by release-manager
on Thu May 3 13:24:01 EDT 2018
BootROM : 2.0.2.3
Diagnostics : 6.4
SVPerf-R5-2_SW1.3 #