X770 MGMT port not working

[kang_zhao]

I have configured MGMT port on Extreme X770, following the recommendation from EXOS document, however, 1 out of 6 switches does not work.

The issue is that,it seems the MGMT port does not send or receive any package at all. when outside pings the MGMT port, it does not response the ARP message. when MGMT port pings out, there is no ARP message. and it shows timeout finally.

we have tried to swap cables. it did not work. we have changed the remote side, Cisco, even another extreme X770, still not working.

Has anyone experienced this problem. what should I do ?

Thanks

[Drew_C]

I believe you're going to need to open a case with GTAC to get an RMA processed.

[kang_zhao]

Default route has been configured:

Ori Destination Gateway Mtr Flags VLAN Duration
#s Default Route 10.72.6.1 1 UG---S-um--f- Mgmt 116d:21h:4m:58s
#d 10.72.6.0/23 10.72.7.224 1 U------um--f- Mgmt 1d:15h:44m:54s

The port is active:

Port Summary Monitor Wed Dec 6 08:33:25 2017
Port Display VLAN Name Port Link Speed Duplex
# String (or # VLANs) State State Actual Actual
==================================================================
mgmt Mgmt E A 1000 FULL

==================================================================
Port State: D-Disabled, E-Enabled
Link State: A-Active, R-Ready, NP-Port Not Present, L-Loopback,
D-ELSM enabled but not up
d-Ethernet OAM enabled but not up
U->page up D->page down ESC->exit

The port statistics shows no in coming package.

Port Statistics Wed Dec 6 08:33:47 2017
Port Link Tx Pkt Tx Byte Rx Pkt Rx Byte Rx Pkt Rx Pkt
State Count Count Count Count Bcast Mcast
================================================================================
mgmt A 12 504 0 0 0 0

================================================================================
> indicates Port Display Name truncated past 8 characters
Link State: A-Active, R-Ready, NP-Port Not Present L-Loopback
0->Clear Counters U->page up D->page down ESC->exit

Show ipconfig

Router Interface on Mgmt is enabled and up.
inet 10.72.7.224/23 broadcast 10.72.7.255 Mtu 1500

Flags:
AddrMaskRly NO BOOTP Host NO DirBcstHwFwd NO Fwd Bcast NO
IgnoreBcast NO IP Fwding NO IPmc Fwd NO Multinetted VLAN NO
IRDP Advert NO SendParam YES SendPortUn YES Send Redir YES
SendTimxceed YES SendUnreach YES TimeStampRly NO VRRP NO
Unicast RPF NO

It looks like a cable issue as there is no incoming package. but we have tried swapping cable, still exactly this port has issue.

[Patrick_Voss]

Hello Kang,

Is the port linking up? Have you configured a default route for the management vr?

[David_Choi]

Hi Kang,

Do you mean that the MGMT port of one switch is not working and rest of 5 switches are working well?
If the MGMT port of the switch was still failed to work even when using same cable and peer switch that were normal with other rest of switches, then it can be a HW problem on the MGMT port of the switch.
But if the MGMT issue is seen on all 6 switches commonly with same condition, you would need to check the common information further (e.g. SW version, HW revision, etc.)

Regards,