A stale record of the device was found in the redirector.

[dgohio86]

Hello,

I am receiving "A stale record of the device was found in the redirector." concerning the below serial numbers:

• 23481812230012
• 23481812230006
• 23481911080017
• 23481812230010
• 23481812230035
• 23481911080125
• 23481911080157
• 23481911080089
• 23481911080112
• 23481911080112
• 23481911080121

Can you please reach out to the previous owner to request them to remove the stale records/remove their instance? 

Thank you,

David Garrison

[Gabriel_G]

Hi David,

Try to give GTAC a call here and they should be able to assist, regardless of what company you do or don't work for.
Contact Extreme Network's Support Centre - Extreme Networks

Otherwise, you'll need to contact the original owner of these devices and have them delete or unmanaged these serial numbers from XIQ.

I don't think anyone will be able to resolve this issue via this community forum.