A stale record of the device was found in the redirector.

[dgohio86]

Hello,

I am receiving "A stale record of the device was found in the redirector." concerning the below serial numbers:

• 23481812230012
• 23481812230006
• 23481911080017
• 23481812230010
• 23481812230035
• 23481911080125
• 23481911080157
• 23481911080089
• 23481911080112
• 23481911080112
• 23481911080121

Can you please reach out to the previous owner to request them to remove the stale records/remove their instance? 

Thank you,

David Garrison

[Gabriel_G]

Hi David,

Please create a GTAC case against this issue and they should be able to verify your ownership and allow you to onboard these devices to your XIQ instance.

[dgohio86]

Hi Gabriel, these were pulled out of an old employer's site and I was provided permission to take them home with me. I am using them for personal use and they will not be licensed. I was also advised by an extreme employee yesterday that these devices were not linked to a specific instance of the old employer. Is this not true? How do I create a GTAC case? Thanks for your help.

[Gabriel_G]

Hi David,

You can create a case here and they should be able to help get that resolved:
https://extremeportal.force.com/ExtrSupportHome

[dgohio86]

I can't submit a ticket because I am not with an employer. I am a consumer. I can't get logged in or even create an account. Can we please just solve this? I have an email chain showing that the previous owner was supposed to set these switches as unmanaged, but something isn't working right.