Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

[prasanth_gunnam]

We recently purchased netsight software, and was able to discover all the switches and getting all events messages. But unable to get the traps and syslogs. Followed the procedure mentioned in document, but not helped. I am getting an warning message in traps window "unable to find events in log file" .
Request you to please support for getting the same.

regards,
Prasanth Gunnam

[prasanth_gunnam]

i did the same, still i am getting the "unable to find events in log file" message in traps window.
i restarted from services.msc

[Ryan_Yacobucci]

Hello,

You need to restart the nssnmptrapd service in the NetSight server.

Thanks
-Ryan

[prasanth_gunnam]

1. ssh to the Netsight Appliance
2. type the command: service nssnmptrapd restart

Should i execute this command in switch or netsight installed station?

[prasanth_gunnam]

We are using A4H124-24TX is the model of switch and i referred "b0700ej_c" this document as well as web solutions for resolution.

[Karthik_Mohando]

Hi Prasanth,

Welcome to the HUB.

What is the model if the switch?
Can you post a link or the name of the document which you are referring to?

Can you check if the issue mentioned in the article is relevant to your issue?
https://gtacknowledge.extremenetworks.com/articles/Solution/Netsight-No-Traps-in-Trap-window-error-U...