Nac Accept State

[Michele_de_Vard]

In our NAC version 6.3.0.162 integrated with IdentiFi platform version 9.21.04 we can see end-systems in the Accept State even if their last seen date it's equal to a month ago.
The ES State changes only if the NAC receives accounting packet? Is it possible modify the accept in disconnected status?

[Michele_de_Vard]

We enabled accounting in the NAC conf for the 2 new wireless controllers (C5210 model FW 9.21.04) but the issue with the update of the ES state didn't solve. When I try to disconnect a client from a Wi-Fi network or to turn off the wireless network card I see the client still in the state of accept. Is it a normal behaviour?
We have 7800 client in ACCEPT state even if their LAST_SEEN_TIME is equal to yesterday and "only" 4700 clients are in the DISCONNECTED state. In the wireless controllers the accounting seems correctly configured: we have the distribuited ES cache enabled and 4 NACs in balancing mode that receive the accounting from the 2 EWCs.

[Michele_de_Vard]

We recently added 2 new wireless controllers and we forget to enable the accounting in the NAC configuration.
Thank you Tyler for your precious support!

[Drew_C]

Hi Michele,
Welcome to The Hub. I'm glad Tyler was able to help you out quickly!

[TylerMarcotte]

Hi Michele,

In order to have the Disconnected state shown, you need to ensure that RADIUS Accounting is enabled within NAC and on the wireless controller. I believe this is disabled by default in NAC, but can be enabled by editing the switch and selecting enabled. Also make sure that on the WLAN service under Auth & Acct. that the NAC appliance is selected for Accounting.

-Tyler