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WirelessPlanner Failed to Calculate floor maps

WirelessPlanner Failed to Calculate floor maps

lrademan
New Contributor
After adding the floor plan and adding the AP's the last step is to view the result.
However when clicking on the wirelessplanner comes back with an error message saying "Failed to Calculate floor maps".
I have tried this with Edge, Firefox, Chrome and Opera and even on different computers with the same result.
Is there a problem with the website.

I have created numerous floor plans in 2018 and never had any issues.
4 REPLIES 4

Doug
Extreme Employee
Thank you for the feedback.
Doug Hyde
Director, Technical Support / Extreme Networks

jyong
New Contributor
I have raised a ticket with GTAC after posting here previously .. problem was already resolved by the team.

Doug
Extreme Employee
Sorry for the delay in reply, for issues like this I would suggest you open a ticket with the GTAC. Is this problem still happening? We will try to test and confirm on our side.



Doug Hyde
Manager, Technical Support / Extreme Networks
Doug Hyde
Director, Technical Support / Extreme Networks

jyong
New Contributor
I faced the same issue as well. When I opened up the maps which I created previously, I could not see the heatmap, link speed and coverage even though the APs already plotted on the map. The error was 'Could not perform calculation'.

When I tried with a new floor plan, I could not run automatically place AP function. Generates error 'Failed to auto-deploy'.
GTM-P2G8KFN