Adding new APs, and they are showing up as "Inactive"

[Laura]

I'm installing new APs, and I can approve the APs, but they are showing up as "Inactive". They have a 00.00.00.00 addresses. I have tried rebooting, pending, moving to a different data drop, but I still can't get the APs to come up.

[Laura]

It's not working yet. I have a ticket in with GTAC.

[Ronald_Dvorak]

Might be also a good idea to delete the AP from the controller before you do what I've mentioned above.

[Ronald_Dvorak]

if the DHCP server is configured to provide the controller IP (option 78) I'd factory reset the AP to try if that solves it.

# cset fact

In case that doens't work try to set it static with ... (x.x.x.x = controller IP)

# cset authip 1 x.x.x.x
# capply
# csave

wait til it's saved and reset the AP

[Laura]

I was able to ping from the AP to the controller. I compared a working APs output to an Inactive AP:
I notice the Inactive AP doesn't have the ip addresses for:
lastAcIp (controllers ip)
authIpAddr 1
failover bmIp [1]
failover bmIp [1]

It does have it's correct ip address: These settings are there.
dhcp mode enable (1)
ip 10.17.29.45
mask 255.255.0.0
gateway 10.17.255.254

[Ronald_Dvorak]

could you ping the controller interface that is enabled for AP registration from the AP CLI ?

also if you do "cget config global" please check the result for DHCP mode, IP, mask, gateway....
does the output show a IP that a AP should get in this subnet