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AP 3805i Radio will not turn on

AP 3805i Radio will not turn on

Mark_Eby
New Contributor

‎10-31-2017 06:31 PM

I have an issue with 2 AP 3805i that I purchased after my initial install project for my school district. The wireless controller says that it is using software 09.15.09.0002 and the new APs arrived with application versions in the 10s.

Both of these access points have been successfully added to the controller and they show green in the Access Approval list but where it should show the MAC address after the name it just shows 00:00:00:00:00:00. Also, when I look at the access points in the AP list they are both getting the appropriate DHCP addresses for our network and it says Status Approved in the AP Properties tab. When I look at the Radio 1 & 2 tabs is says Current Tx Power Level is Off and the BSS info says N/A for both of my VNS instead of a MAC address.

Can anyone assist me in the missing piece(s) of how to get the APs working on our network? Also, if I have to upgrade the controller to a newer software how would I go about doing that and will it cost anything to the district. This whole network was installed within the last 2 years (part 2 years ago and the rest 1 year ago).
7 REPLIES 7

Schmotter__Ryan
Extreme Employee

‎11-01-2017 11:51 AM

I would recommend upgrading to the latest v10.xx code, as long as you don't have any old AP's (2600 or 3600 series) - which it sounds like you do not. V10 has many enhancements.
0 Kudos

Ronald_Dvorak
Honored Contributor

‎10-31-2017 06:54 PM

Regarding the upgrade... you'd need a service contract to download software but thanks to KRACK Extreme Networks offers a one time download to for the fix even if you don't have a contract........

https://extremeportal.force.com/ExtrArticleDetail?n=000018005

Extreme Networks will be offering a free, one-time download for ExtremeWireless and ExtremeWireless WiNG customers that are without a paid maintenance contract.
This one-time download will provide access to an updated firmware release, but will not include additional warranty or support from Extreme Networks without a paid support contract.
The firmware will be available on currently supported access point and controller models only.
This one-time download will be available soon, and the link will be provided on this page when it becomes available.

GTM-P2G8KFN