AP Registration .. who can read logs ?

[info_systemhaus]

I have a problem with 2 new 3825E AP´s on a EWC with 09.15.04 Firmware.
After connecting the AP´s to network they get a DHCP Address from the IPAM System but no regestration and no management possible. i can ping the controlle, the controller can ping the AP and the "controller" is resolvable over DNS. On the same network port .. an other AP works fine so thats no problem with firewall or routing. The Problem is the registration process on the controller i thin. With debug level "Information" the are no entrys about this AP. But into the AP LOG you see some events with IKE and Key and this i not my level of knowlegde about these steps... I have apend the log from the AP.. perhaps someone is here who can read this log . and explan to me what happens there.

[Vellachery__Sum]

Info Team,

The new hardware models will have a serial number ending in revision '5L' or higher (eg. Serial# 12345678905L).

[Vellachery__Sum]

Hi Info Team,

What is the serial number of your AP3825E?

[Jeremy_Gibbs]

From the AP cli, try a
cset factory