Few Extreme 3805i Access Point reboots frequenly

[Sai_Prasad_Rao_]

Few Extreme 3805i Access Point reboots frequenly logs are as below :

what could be the reason, few users disconnect frequently with limited access on ssid.......users still remain connected to the ssid with IP address, but no internet access and cannot ping their gateway, once if manually disconnected from ssid and connected back then everything works fine. same thing repeats every 10-15 minutes.

[Doug]

Hello,

The messages in the log posted seem normal for a newly provisioned access points. To understand why an access point is resetting you can gather the trace log packages from a suspect access point for GTAC to review....

https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-Collect-Access-Point-Logging-Inform...

[Saiprasad_Rao_R]

trained on the product.

Having 6+ years experience on WiFi Installations and support

[Ronald_Dvorak]

One question - are you trained on the product or was the installation done by a trained/certified engineer/partner.

Many problems are a result of wrong design/configuration and are not software related.

-Ron

[Saiprasad_Rao_R]

You are already having latest firmware. Extreme gtac says all issues are resolved with 9.21.7.X . I am also surprised , I am in process of upgrading to 9.21.7 from 9.21.5 but after hearing from you I am stunned. Only extreme escalation can help us out.........Identifi wireless is a big let down from extreme. Still don't understand what extreme people are doing when there are many customers facing this issue. I left all hopes ....... don't know if there are any qualified people in their team to get us out of this......