IdentiFi: 2.4Ghz clients unable to get IP

[Ilya_Semenov]

Hello, team,

I have V2110 installation and 120 3825APs. Surprisingly, 2,4Ghz clients have stopped working. They unable to get IP. 5Ghz works fine.

What could be the reason of this?

Please, help!

Many thanks in advance,
Ilya

[Ian_Broadway]

Thanks James,

I figured we'd try a 10.51. release, 10.51.03 which we haven't encountered any issues. Makes sense now.

Annoyingly we now have issues with multiple 3935s that we're replacing the 38 series with.

New GTAC has been raised for these.

Thanks for the help.
.

[Ian_Broadway]

Hi All,

Are Extreme able to provide an update to this issue?

https://extremeportal.force.com/ExtrArticleDetail?n=000035073

No mention of a fix in 10.41.12.

[Pascal_Lurquin1]

Same problem for us, when upgrading : a lot of 2.4Ghz clients are not be able to have the IP : I saw 0.0.0.0
But when using the release Software: 10.31.08.0006 : everything is OK
10.31.X is OK
but 10.41.X are not ok (trying the three last release whit same problem)

Only with 3825i

May be help you

[Ian_Broadway]

Hi James, did you try with 10.41.12?