IdentiFi: 2.4Ghz clients unable to get IP

[Ilya_Semenov]

Hello, team,

I have V2110 installation and 120 3825APs. Surprisingly, 2,4Ghz clients have stopped working. They unable to get IP. 5Ghz works fine.

What could be the reason of this?

Please, help!

Many thanks in advance,
Ilya

[Umut_Aydin]

It should be ..What version do you use ?

[Ronald_Dvorak]

Is that the same SSID that works for 2.4GHz & 5GHz and not even one client works on 2.4GHz ?

Do you use the load group feature on this SSID.

[Ilya_Semenov]

Ronald, I wasn't right. There is a Load Group exists. I've deleted it. Wait for a result.

[Ilya_Semenov]

Hi, Ron,

I've no idea what is it - Load Group Feature.)

[Umut_Aydin]

Hi Ilya,

did you made a upgrade recently?
What FW Version do you need?

Are all SSID's affected?

I would suggest to update to 10.41.07.

Disable 11k/MFP/fast Transistion
if enabled.

We need more details.

Regards

Umut Aydin