Load balancing or Band Steering which is better?

[Sai_Prasad_Rao_]

Clients are getting stuck to the access point which they connect for the first time, they are not moving to other ap while roaming. I have enabled bandsteering for all those ap's. Is that causing the issue.... Just removed bandsteering and configured client load balancing will that help ?

[Doug]

Hello,

Band Steering tries to move users from the more congested 2.4GHz frequency to the less congested 5GHz frequency.

Load Balance will move clients around between access points in the load group to try and get a better distribution of clients per ap. All access points in the group should be located in the same general area like a large conference room, not network wide.

Load Balancing may help but if you have "sticky" clients you may want to look at using the probe suppression feature that was added to the 9.21 track of code. https://gtacknowledge.extremenetworks.com/articles/Solution/Issues-with-clients-staying-with-an-Acce...

[Doug]

What are your probe suppression settings? Do you see any differences?

[Sai_Prasad_Rao_]

HI

Ap's are connected in floors, like 3 ap's in each floor (total 21 - in 7 floors), i have rolled back all these 21 which were in load group (client balancing) to Bansteering. IS THIS FINE ! and also enabled probe suppression.

[Ronald_Dvorak]

No, that feature has nothing to do with roaming.

If the client is sticky then there is nothing you'd do about it beside buying a new/better client.

That is not a problem of the WLAN infrastructure - the producer of the client WLAN adapter didn't put much effort in the driver of the adapter to allow seamless roaming between the APs.

-Ron