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New AP3805i ver. 10.01.04.1003 can't connect to EWC ver. 9.21.15.006

New AP3805i ver. 10.01.04.1003 can't connect to EWC ver. 9.21.15.006

Rahman_Duran1
New Contributor III

I am trying to deploy a brand new AP3805i. It gets and IP address from dhcp. I can connect to it via ssh. But does not show up on EWC pending AP list.

I can't upgrade EWC to new version as we have 30 AP3610. So how can I downgrade the new AP to version 9.21? And why the new AP's come with 10.x firmware by default?

I read another topic about this on the hub. It says ver 9.21.10.x should support this and AP should downgrade after connecting to EWC. But this AP does not even listed in Pending APs list.

I also read gtac https://extremeportal.force.com/ExtrArticleDetail?an=000084866. I don't really understand it. It first says minimum firmware for 3805i is 10.x but then says for rev 5f hardware minimum firmware is 9.21.x. So is it version 10 or version 9.21? Our controller has latest 9.21 firmware.

P.S. I am using DNS for easy deploy btw. Does it changed on version 10 so ap does not appear on pending list?

Thanks,

Rahman

10 REPLIES 10

Ronald_Dvorak
Honored Contributor
The APs with "FCC" or "ROW" in the product name need v10.

APs without that but with a certain hardware ref need v.9.21.10.

Check the product number on the back of the AP - what is it.
GTM-P2G8KFN