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Problem connecting to WiFi with mac authentication

Problem connecting to WiFi with mac authentication

Salvador_Gallo
New Contributor II

‎08-29-2017 09:44 PM

I have controller C35 with with AP's 3705I and 3825i, diferents SSID ́s (Internal Portal, Mac Authentication, Etc) with version 10.31.05.0003,
But now when the clients had been conected for mac authentication after a while the clients have been disconected and when they try connect for mac authentication this not works, if see the network options on device do not get an IP, but if you try to connect to internal portal or another ssid it works, and then they trying connect to ssid with mac authentication it works.
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5 REPLIES 5

Nathiya_Munuswa
Extreme Employee

‎08-30-2017 05:20 AM

Hi Salvador Gallo,

Are you seeing this issue after code upgrade to 10.31.05.0003? Was it working fine before?
Are you using external radius server for MAC authentication?
At the time of issue, which role the clients falling into (Pre or post auth role)?
Are you seeing MAC authentication failure messages on controller or the radius server logs?

Regards,
Nathiya M

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