Wireless Statistics show a lot of Errors and Failures

[Paul_Stange]

Hello,

I need some help interpreting the output of the Wireless Statistics.
We see a lot of generic "Errors" "ACK Failure" "Retry Count" and I have no clue, what could cause them. In general the clients have connectivity to the Wifi but sometimes they don´t get any data across the link. We see that they sometimes have a loss when doing a ping. I´m not quite shure where to start here.

Thanks in advance!

[Paul_Stange]

Hi Ron,

of course sorry I forgot.

Manufacturing Information

Manufacturing ID (Serial Number): 1551P-70028
BIOS Version: 5.6.5
Hardware Revision: 01
Software Version: 10.41.10.0014
Model: C35
CPU Type: Intel(R) Atom(TM) CPU C2718 @ 1.99GHz
CPU Frequency (MHz): 2000.081
Number of CPUs: 8
Total Memory: 4036896 KB
HW Encryption Support: Yes

CLI # show ap version
Serial: 16050004085J0000 Version: 10.41.10.0014

Thank you and best regards
Paul

[Ronald_Dvorak]

Hi Paul.

could you please provide the controller model, AP model, software version.
If you click on the AP in the AP overview you get the window with the client/noise,/channel util - could you please post a screenshot of it for this AP.

-Ron