A stake record of the device was found in the redirector.

[mihurley]

Hi, I have an older Aerohive AP that I was hoping to use with Extreme Cloud IQ. However, when I attempt to enroll the AP, I see:

Onboard Failure

• 01301607072787A stake record of the device was found in the redirector.

The AP had been previously connected to HiveManager, but has been most recently used as a standalone AP. Can this serial number be unlocked so it can be added please?

[BenjaminT · Accepted solution]

Hello Mike,

We found the device was associated with an XIQ account created by your email, mihurley@niagaracollege.ca -   we will remove this device and try adding it again.

Regards,
Benjamin Tam

Senior Technical Support Engineer / Extreme Networks
Btam@extremenetworks.com
Office 1-800-872-8440
ExtremeNetworks.com
Advance with Us™