03-10-2023 05:30 AM
We are having issues with model AP410c series access points. End users started experiencing connection issues since we started replacing model AP250 with AP410c. Users lose their connection randomly and we can see drops on ExtremeCloudIQ. Access points never lose their power and stay connected to Cloud, that said it is nothing to do with our switches/configs. We never experienced these issues with Aerohive brand and started happening after all over our district with new 410c access points. My questions are;
1- Are you receiving similar complaints and is there a solution?
2- What is the recommended FW version for AP410C? Certain versions creates bigger issues like no connection at all for end users but all the FW listed on the portal is marked as "Global"
Looking forward to find a solution.
03-29-2023 07:13 AM
Hp 5400R series switches.
03-31-2023 08:20 AM
thanks. We're a Juniper shop. I was curious for us as we were only seeing this behavior on ap's that were connecting to newly insatlled Juniper 3400EXs. We didn't see it on the older models or at on of our locations that have older Cisco models. We have updated our 410's to 10.5r4 and after one failed cycle we are currently holding stable at 18 days now.
04-03-2023 11:47 AM
Thank you for your input.
03-17-2023 08:26 AM
We are seeing the same issue, what we have noticed looking at the ap event logs is that about every 10-14 days they aps will change their channel and power to <acsp> and then a couple seconds later the power mode will change to AT. A reboot of the aps will allow the aps to start servicing clients for another 10-14 days and the cycle repeats itself. just out of curiosity what kind of switches are you using?