06-21-2021 11:38 PM
Ciao Folks,
I have 7 AP410c’s (10.3r2 firmware) in one building and I am having Roaming/Handoff Latency or an unacceptable degree of “Sticky WAP Syndrome” with my customer’s multiple iPhone 12’s (iOS 14).
Not a problem with other devices. i.e. my iPhone 6 Plus works flawlessly while strolling, walking even running around all 10 Acres in any of the 5 buildings (total 11- AP410C’s) or outside and connected to any of 4 AP460S12C’s.
I have been through 5 or 6 long tech support sessions and implemented the many suggested adjustments; all to no avail.
The work around is to turn WiFi off/back on when moving from AP zone to AP zone.
This is wearing thin and really is not a solution as some of the users need to maintain connectivity as they move around; not an unreasonable request. 🙂
I have had them turn off Apple’s “WiFi Assist” & “Private Address” features and that has helped, but not enough.
I am at my wit’s end!
Anybody got any thoughts &/or suggestions?
Best Regards,
Ric Hults
07-19-2021 09:07 PM
Hey Torin,
I rolled out the latest firmware a few days ago and was letting in ‘burn in’. That helped somewhat and I am pushing a new config enabling Weak Signal Probe Request Suppression with the threshold @15 tonight. will report back in few days.
p.s already had Deny connection requests from legacy clients using: 802.11a/b/g checked
07-14-2021 11:43 PM
I just deployed 410c with the same 10.3r2 firmware and in limited testing it takes about 2 minutes for clients to connect, I often have to turn off WIFI and turn it back on.
Did the solution provided help? My transit power is at 7db, as well as Weak Signal Probe Request Suppression. I have a floor (12) of 410c’s and no clients just me and a couple of devices for testing and I am seeing this behavior.
06-22-2021 12:33 PM
Hello Ric,
We have no visibility into your radio profile configs so we’ll provide you with some suggestions:
1 - Make sure you are not using the default radio profile and that you have already cloned it
2 - Under Deny connection requests from legacy clients using: check the 802.11a/b/g radio button.
3 - Try reducing the radio transmit power (recommended max should be 14 db)
4 - Try with the Safety Net setting off to see if this helps
5 - If above do not help, try enabling Weak Signal Probe Request Suppression and set the threshold that will force the wireless client to look for a better AP to connect to.
I hope this helps