Clients constantly connecting and disconnecting from same AP

[Jagster]

Hi

I’m experiencing some strange behavior with a vast majority of clients.

They will connect with a good RSSI/SNR well beyond any roaming threshold, but constantly disconnect and reconnect to the same AP and radio.

Below is an example of one client who will stay connected to 2.4Ghz for less than a minute and then disconnect and reconnect.

We use both Radius onsite and Extremes PSK service and see it on both connections

I’ve tried going back to basics and removing things like SNR suppression, Turning radios down, Disabling lower rates, Enabling QOS airtime, Nothing seems to make any difference

I can attach tech data if needed

HELP!!!

[Jagster]

Thanks Sam, Ive forwarded the logs

[SamPirok]

Thanks for that bit of the logs, but unfortunately without more context it’s going to be hard to tell if those errors are related to the larger issue. If you could send me tech data at community@extremenetworks.com, and the MAC address of a client that is having these connection issues on the AP you pulled the tech data from, I can take a look for you and let you know if I find anything helpful. 

[Jagster]

Errors from the Tech log

2021-09-29 12:36:37 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac 147d:dab0:9b84 on wifi1.2
2021-09-29 12:36:37 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac 8cc8:4bb9:b403 on wifi0.2
2021-09-29 12:36:37 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac d691:516e:67b4 on wifi0.2
2021-09-29 12:26:04 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac 9a5b:146d:db71 on wifi1.2
2021-09-29 12:26:04 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac 9217:7f69:8e6e on wifi1.2
2021-09-29 12:36:37 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac 147d:dab0:9b84 on wifi1.2
2021-09-29 12:36:37 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac 8cc8:4bb9:b403 on wifi0.2
2021-09-29 12:36:37 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac d691:516e:67b4 on wifi0.2
2021-09-29 12:26:04 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac 9a5b:146d:db71 on wifi1.2
2021-09-29 12:26:04 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac 9217:7f69:8e6e on wifi1.2
2021-09-29 12:06:35 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac eab1:4417:8fe0 on wifi1.2
2021-09-29 11:16:25 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac 00bb:1c5f:a5f6 on wifi0.2
2021-09-29 10:26:04 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac 9217:7f69:8e6e on wifi0.2
2021-09-29 10:16:17 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac baa2:83a0:464f on wifi1.1
2021-09-29 10:06:39 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac bada:ba30:a470 on wifi1.2
2021-09-29 10:06:39 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac 9a5b:146d:db71 on wifi1.2
2021-09-29 09:47:29 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac e230:aff9:53d5 on wifi0.2
2021-09-29 09:37:01 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac e230:aff9:53d5 on wifi0.2
2021-09-29 09:16:16 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac 9217:7f69:8e6e on wifi1.2
2021-09-29 08:46:38 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac eab1:4417:8fe0 on wifi1.2
2021-09-29 08:46:38 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac 3653:1217:dc28 on wifi0.2
2021-09-29 08:37:06 err     ah_dcd: application: failed to get user name from auth rt_sta lib, mac 1e90:7e57:ba53 on wifi1.2
 

Not sure if these could be related or not?