couldn't reach ia-gcp-idm.extremecloud iq

[danilofrancadf]

Hello team, 

We are in a trouble only in one SSID that uses 802.1x and authentication logs shows: incorrect password, and the users cant connect wifi(but they are using correct pass). I already clean cache capwap, upgrade firmware, reboot, back WPA3 to WPA2 with 802.1x but no success. Capwap is ok.

Errors:
Tx assoc resp <accept> (status 0, pwr 18dBm) Rx assoc req (rssi -35dB) Tx auth <open> (frame 2, status 0, pwr 18dBm) Rx auth <open> (frame 1, rssi -36dB) Sta(at if=wifi1.2) is de-authenticated because of notification of driver Sta(at if=wifi1.2) is de-authenticated because of notification of driver Tx disassoc (reason 9 <assoc-not-authed>, pwr 18dBm) Rx disassoc (reason 8 <assoc-leave>, rssi -36dB)

AP couldn't reach ia-gcp-idm.extremecloud iq - Already check on firewall TCP port 2083 and its open, no block. 
Anyone already have a case similar or have a tip? Thanks 

[danilofrancadf]

Today, I've found on ML 360: 

[Sjoerdg]

Hi, 

If I am understanding you correct you are utilizing 802.11x with the XIQ Cloud Auth service correct?

Right now there are intermitted issues with the PPSK Cloud Auth service for more than a week now. See Cloud Status
and check the row IA-GCP. Yesterday there was a specific issue on the IA-GCP GDC. 

I am currently occurring intermitted issues with the GDCs of NL-GCP, IE and ES within Europe and PPSK. Support is still looking into it.

hopefully this helps,

Kind regards,

Sjoerd

[danilofrancadf]

Description

ID Manager did not accept the 802.1X authentication request for the user "etc,etc" on the "etc,etc" SSID.

Last Successful Connection

2025-08-25 15:53:15

Suggested Remedy

Ensure that the user name and password configured for the client matches what is stored in ID Manager.

PAssword  and user is correct. Firewall no blocking ports and trafic in/out. 
We've already created another network policy, new user, but not in all devices, but sometimes, this issues happen. Apple, Windows, Samsung devices whatever ones. 

[danilofrancadf]

Hi Sjoerd,

Thanks for your response. I will monitore more cloud Cloud Status .

Also, checked FW urls, ports and some configs on XIQ/global settings...

At this week I back with a feedback. 

Thanks.