couldn't reach ia-gcp-idm.extremecloud iq

[danilofrancadf]

Hello team, 

We are in a trouble only in one SSID that uses 802.1x and authentication logs shows: incorrect password, and the users cant connect wifi(but they are using correct pass). I already clean cache capwap, upgrade firmware, reboot, back WPA3 to WPA2 with 802.1x but no success. Capwap is ok.

Errors:
Tx assoc resp <accept> (status 0, pwr 18dBm) Rx assoc req (rssi -35dB) Tx auth <open> (frame 2, status 0, pwr 18dBm) Rx auth <open> (frame 1, rssi -36dB) Sta(at if=wifi1.2) is de-authenticated because of notification of driver Sta(at if=wifi1.2) is de-authenticated because of notification of driver Tx disassoc (reason 9 <assoc-not-authed>, pwr 18dBm) Rx disassoc (reason 8 <assoc-leave>, rssi -36dB)

AP couldn't reach ia-gcp-idm.extremecloud iq - Already check on firewall TCP port 2083 and its open, no block. 
Anyone already have a case similar or have a tip? Thanks 

[Sjoerdg]

Hi, 

If I am understanding you correct you are utilizing 802.11x with the XIQ Cloud Auth service correct?

Right now there are intermitted issues with the PPSK Cloud Auth service for more than a week now. See Cloud Status
and check the row IA-GCP. Yesterday there was a specific issue on the IA-GCP GDC. 

I am currently occurring intermitted issues with the GDCs of NL-GCP, IE and ES within Europe and PPSK. Support is still looking into it.

hopefully this helps,

Kind regards,

Sjoerd

[danilofrancadf]

Hi Sjoerd,

Thanks for your response. I will monitore more cloud Cloud Status .

Also, checked FW urls, ports and some configs on XIQ/global settings...

At this week I back with a feedback. 

Thanks.