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Wi-Fi Calling Poor Performance
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03-16-2023 08:17 AM
Hi All,
We have 5 AP230s and we are experiencing consistently bad performance on Wi-Fi calling. When Wi-Fi calling is enabled, it works intermittently. Calls will sometimes go through, sometimes not. Calls going out will often work for a minute and then cut out to cell. Since we have little to no cell, the calls then drop.
We have tried enabling voice enterprise and it seemed to improve the situation, but not remedy it. We've tried quality of service settings with voice calls as highest priority, and that also didn't remedy the issue. We have 100x100 fiber so we have a very solid connection. All of our desktop phones run over the wired network with no issues.
Any and all suggestions are appreciated. We have about 15 people who work in the building with varying devices and they all experience this issues.
Thank you.
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03-17-2023 05:12 AM
Hello,
A few ideas and a few questions!
AP Firmware version?
Are the devices static or roaming through the building when on calls? Additionally if you look at a client in client360 can you see it roam at the approx time of a call dropping?
Presuming these are mobiles that are connected to the WiFi, do you know what they're connected to (2.4 or 5GHz)? - may be worth changing to 5GHz only if possible to see if that makes a difference.
Do you have any load balancing or band steering enabled in radio profiles? Any high utilisation of APs/Airtime/Interference observed?
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a week ago
We have 5 AP230s and we are experiencing consistently bad performance on Wi-Fi calling. When Wi-Fi calling is enabled, it works intermittently. Calls will sometimes go through, sometimes not. Calls going out will often work for a minute and then cut out to cell. Since we have little to no cell, the calls then drop.
We have tried enabling voice enterprise and it seemed to improve the situation, but not remedy it. We've tried quality of service settings with voice calls as highest priority, and that also didn't remedy the issue. We have 100x100 fiber so we have a very solid connection. All of our desktop phones run over the wired network with no issues.
At this point, we are so out of technical ideas that we might as well spin a ruletaaleatoriagratis wheel to randomly pick which setting to tweak next!
Jokes aside, we have about 15 people who work in the building with varying devices and they all experience these issues. Any and all technical suggestions regarding SIP ALG, firewall timeouts, or specific Aerohive radio profiles would be highly appreciated. Thank you!
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yesterday - last edited 12 hours ago
Network stability is important for more than just calls. I've noticed that Roblox users running tools like DeltaHack.org also benefit from a reliable Wi-Fi connection because interruptions can affect script execution and the overall gameplay experience. Fixing the underlying network issue first often saves a lot of frustration later.
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12 hours ago
Also check deltahack.cc for better installation.
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yesterday
I've had similar streaming issues with other media apps, and keeping both the app and device updated often improves overall stability. For entertainment after troubleshooting, I usually switch to the DixMax APK app since it offers a simple interface and multiple streaming sources, making it easy to relax once the connection is working properly.
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yesterday
Wi-Fi Calling performance can depend on several factors beyond signal strength. I've found that checking QoS settings, roaming behavior, DNS responsiveness, and ensuring the phone is using the latest firmware can make a noticeable difference. It's also helpful to compare performance on different access points to determine whether the issue is network-wide or limited to a specific location. Hopefully these suggestions help narrow down the cause.
