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Android Tablets are losing WLAN connectivity after several minutes

Android Tablets are losing WLAN connectivity after several minutes

acedillo
New Contributor II
WLAN running now stable for laptops ! Except Android Tablets have problems anymore!

If the android tablet is newly connected all working well - also if i ping the system continiously - no problems. If i stop the ping, then after some time the client have no internet connection - wlan seem to be assiciated. If i disassociate (both sides) and re-connect this device new all working well for several time (minutes). If i restart the AP also all working well for some time. So allways if a android tablet client is online for more than a few minutes the problem begins (looses IP / Internet Connectivity).

only 2,4Ghz is online, no channel bundeling (20Mhz Channels), no special options set.

How can i solve that problem ?

AP Models
AP-7662-680B30-WR
wing v 5.9
4 REPLIES 4

Alona
Extreme Employee
You will need to open a case with support. We will need the tech support dump from AP, traces and wireless logs collected to see what's going on.

acedillo
New Contributor II
It was updated to version 5.9.4 , the problem persist ..

your help please

acedillo
New Contributor II
Release Version Running 5.9.1.2

I will try the latest 5.9.4 version and return with results

Alona
Extreme Employee
It's not clear what release you are running. Try latest 5.9.3.2 or 5.9.4 that just got posted.
GTM-P2G8KFN