Can't re-login to new AP7522 with Wing 5.9.2.5-001R after changing IP to Static IP

[Manuel_Zablan]

We just got two new AP-7522-67030-1WR with Wing 5.9.2.5-001R and I'm trying to configure them to have Static IP address. I had no issues in logging in with Zero IP and added the wireless profile.
I restarted the AP after I updated the IP to Static IP,
But when I tried to log in using the assigned Static IP address, I got an error of either host is unreachable or it's timed out error.

I know the setup is good and I will be able to login if I'm within the network where the Static ip is being used (Customer site). but with lower versions of Wing I had no trouble re-logging to the new AP using the Static IP. within our network.

I also had this error before with same version in July but after several tries, eventually I was able to log in.

Any idea what has changed or how to verify configuration outside the network?
I know for lower versions of Wing, this problem won't exists....

[Manuel_Zablan]

Thanks Christopher for your reply.

The Static IP and default gateway IP (provided by customer) are setup with the default VLAN1 .

I found a console cable but now I'm looking for a power supply as the AP usually don't go with it.

But when I got everything, I should be able to access the AP and verify the Static IP with your instructions above.

Thanks for your help!.

[Christopher_Fra · Accepted solution]

Hello Manuel,
If you have a console cable, you should access the CLI via serial (baud 115200 and all other settings default) and perform the following after successful login:

enable [enter]
show ip int br [enter]

Ensure that AP static IP is mapped to correct vlan.
If using a different VLAN then default VLAN 1, you will need to map the VLAN to the interface ge1 port.

enable [enter]
self [enter]
int ge1 [enter]
switchport access vlan xxx [enter] (x represents VLAN number)
com wr [enter]

If trying to access the AP from outside of network, you must ensure that the default gateway is configured.

enable [enter]
self [enter]
default-gateway xxx.xxx.xxx.xxx [enter] (x represents default gateway IP)
com wr [enter]

I am not aware of any issues with static ip addressing on any WiNG 5 version. We would require a copy of the startup-config to verify where the issue.