Cannot create case in order to download WING 5.9 firmware
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‎08-09-2017 04:46 PM
I'm looking to upgrade the firmware on our AP6532 access points. I see that WING 5.9 is available, but I have to create a case in order to get it. When I create a case I get a 404 error and cannot proceed. Can someone help me out?
3 REPLIES 3
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‎08-09-2017 11:54 PM
This 404 during case creation issue is usually caused by the user's log-in for the Extreme Portal not being associated to a proper account/company record in our system. In most cases we will correct this issue within a few hours of account creation without any action on your part. If you do not have any urgent issue, please give us a few hours before reporting the No Account Association issue to portal@extremenetworks.com and it may be fixed. We apologize for the inconvenience and are working to improve this process.
https://gtacknowledge.extremenetworks.com/articles/Solution/Cannot-Submit-a-Case-in-the-Extreme-Port...
https://gtacknowledge.extremenetworks.com/articles/Solution/Cannot-Submit-a-Case-in-the-Extreme-Port...
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‎08-09-2017 05:00 PM
Hi Josh,
You can contact our support TAC by phone as Rob mentioned. We can assist with creating your company's profile and generating a support case for your firmware download request.
Once your profile is in our database you will be able to request support cases online.
You can contact our support TAC by phone as Rob mentioned. We can assist with creating your company's profile and generating a support case for your firmware download request.
Once your profile is in our database you will be able to request support cases online.
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‎08-09-2017 04:49 PM
Feel free to call the support team to open a case.
For the support toll-free number in your country: https:///www.extremenetworks.com/support/
For the support toll-free number in your country: https:///www.extremenetworks.com/support/
