Connect Extreme Location?

[Long_Tran]

Hi all,
I am testing ExtremeLocation.
But My AP (AP7522) can't connect to us.extremelocation.com although I followed the guide: ExtremeLocation Quick Start Guide.
Note: I opened port 443 in Modem/Router. But AP can't connect to extremelocation

Help me please.
Thanks

[Slava_Dementyev]

Hi, have you checked if the AP can resolve feeds-us.extremelocation.com?
Just try pinging this address from the AP itself.

which version are you running on the AP?

Thanks,
Slava

[Long_Tran]

What should I do next?

And I use nslookup feeds-us.extremelocation.com for result:

" Non-authoritative answer:
Name: lsense-elb-classic-prod-705677272.eu-central-1.elb.amazonaws.com
Addresses: 18.195.156.163
35.156.143.49
52.28.164.123
Aliases: feeds-us.extremelocation.com "

And I ping to 18.195.156.163; 35.156.143.49; 52.28.164.123. But can't.

How to fix it?
Thanks

[Long_Tran]

Hi Dementyey,
Test result.

ap7522-19F630#ping feeds-us.extremelocation.com
PING lsense-elb-classic-prod-705677272.eu-central-1.elb.amazonaws.co (18.195.156.163) 100(128) bytes of data.

--- lsense-elb-classic-prod-705677272.eu-central-1.elb.amazonaws.co ping statistics ---
5 packets transmitted, 0 received, 100% packet loss, time 4036ms

[Slava_Dementyev]

1. SSH to the AP
2. Ping feeds-us.extremelocation.com