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How can I download latest firmware for AP7522 without creating a request?

How can I download latest firmware for AP7522 without creating a request?

Костя_Семёнов
New Contributor

‎04-23-2018 09:33 AM

Hi. When I want to download the latest firmware for AP7522, the portal does not allow me to download anything. It is also impossible to create a request, because there is no product or enterprise argeement for AP's. How can I download latest firmware for AP7522 without creating a request?
Thank's a lot.
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1 REPLY 1

Ondrej_Lepa
Extreme Employee

‎04-23-2018 10:52 AM

Hi Kostya,

Here is a list of possible reasons you cannot download:

    missing entitlemen / service contract incorrect ownership of service contract or serial number database mistake
Please check KB article How to Download Firmware Files for Extreme Networks Products
and if you believe that the issue is on Extreme Networks side, kindly do raise a GTAC case with us.

Regards,
Ondrej
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