How to adopt standlone AP 7502 to wing controller vx9000

[Niyas]

Hi,
we have extreme AP 7502 and controller VX9000. we need to adopt AP 7502 to vx9000.we are working on the local/standalone platform.

[Wei_Liang_Loh]

Can you send the error screenshot and your voucher ID to support@extremenetworks.com with [wing] on your email subject title.
We will have GTAC person to fix on your on your voucher ID.

[Niyas]

we already have voucher ID,but when try to activate through extreme portal showing error.

[Wei_Liang_Loh]

Hi, it shows that your license are not installed in your controller. You will need to purchase license in order to adopt it. Meanwhile, you can send request for demo license while waiting for your permanent license to arrive.

Can you provide output of command below from your controller and send it to support@extremenetworks.com with [wing] on your email subject title, to get demo license
show license
show version

Thank you

[Niyas]

Hi Wei,

please find the Adoption history of controller

-------------------------------------------------------------------------------- --------------------
MAC TYPE EVENT TIME-STAMP REASON
-------------------------------------------------------------------------------- --------------------
74-67-F7-C1-DD-0A ap7502 un-adopted 2018-08-05 14:33:53 VX lice nse is not installed, controller cannot adopt
74-67-F7-C1-DD-0A ap7502 un-adopted 2018-08-05 14:33:23 VX lice nse is not installed, controller cannot adopt
74-67-F7-C1-DD-0A ap7502 un-adopted 2018-08-05 14:32:53 VX lice nse is not installed, controller cannot adopt
74-67-F7-C1-DD-0A ap7502 un-adopted 2018-08-05 14:32:23 VX lice nse is not installed, controller cannot adopt
74-67-F7-C1-DD-0A ap7502 un-adopted 2018-08-05 14:31:53 VX lice nse is not installed, controller cannot adopt
74-67-F7-C1-DD-0A ap7502 un-adopted 2018-08-05 14:31:23 VX lice nse is not installed, controller cannot adopt
74-67-F7-C1-DD-0A ap7502 un-adopted 2018-08-05 14:30:52 VX lice nse is not installed, controller cannot adopt
74-67-F7-C1-DD-0A ap7502 un-adopted 2018-08-05 14:30:22 VX lice nse is not installed, controller cannot adopt
74-67-F7-C1-DD-0A ap7502 un-adopted 2018-08-05 14:29:52 VX lice (Enter:next line Space:next page Q:quit R:show the rest)

[Wei_Liang_Loh]

Can you try command below in controller and AP and confirm from the logs if they had attempt to adopt?
show adoption history
show mint mlcp history

And did your controller able to ping on AP?