RFS6000 shows that APs are offline, but I can ping them, and they are working fine.

[Jason]

I have an RFS600 controller with approximately 55 APs adopted to it. The software version is WiNG v5.9. The APs are a mixture of AP6522, AP6521, AP6532, and AP7632. The controller currently shows that 9 APs are down, but I can ping all 9 APs, and I have verified that all of them are functioning properly. I have been having this problem for a while and sometimes the "offline" APs will change to showing online, and then they will eventually go back to showing offline. This status change is usually after a power cycle, but a power cycle does not always have this effect. These APs are at different locations, and I was told by support to make sure that they were in their own RF Domains. I did this and saw no change. If anyone has seen this before, or has any ideas on how I might be able to fix this issue, any assistance would be appreciated.

[Carlos_Assunção]

If you can please share RFs configuration and a remote site AP configuration.

[Christopher_Fra]

Hello Jason,
The last release for the RFS and APs listed is v5.9.1.5 (except AP6522/AP7632, which are still being sustained) and all WiNG 5 devices must be running the same version. The remote site APs require either controller-host entry or DHCP option 191 in order to adopt from remote site to RFS6000. Remote site RF-Domains require control-vlan (vlan that APs use to communicate through the network and out).

It would be best to get a support case opened up with us for assistance, if the devices are under contract. We can view the configuration and assist with best practices and proper deployment.

The following is a link pertaining to different methods to get a support case generated:

https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-contact-Extreme-Networks-Global-Tec...