A2-Series f/w 2.01.09.0007 with "sysapiCfgFileSave" Reset

[FAQ_User]

Article ID: 13524

Products
A2-Series, firmware 2.01.07.0003 through 3.03.03.0003

Symptoms
Module reboot.
"

code:

sysapiCfgFileSave

" BackTrace seen in a '

code:

show support

' or current.log (5487).

Here are examples taken from six different devices on two different firmware versions, with all believed to tie to the same root issue:

Firmware 2.01.09.0007...<160> SEP 29 05:36:12 10.20.30.233-1 SIM[98155024]: osapi.c(1098) 17 %%
Error(0x25979c)
<57> SEP 29 05:36:30 2010 STK1 BOOT[134213120]: bootos.c(548) 20 %%
Start of Code - Build:02.01.09.0007 Date:Wed Mar 3 18:03:13 2010
BackTrace-0x0001ac30: sysReboot (0x1ac30) + 0x0
BackTrace-0x00022b10: SwitchReset (0x22a88) + 0x88
BackTrace-0x00021e48: log_error_nvram (0x21d68) + 0xe0
BackTrace-0x00031428: osapiMalloc_track (0x3126c) + 0x1bc
BackTrace-0x00108314: sysapiCfgFileSave (0x108220) + 0xf4
BackTrace-0x001000f8: nvStoreSave (0xffc10) + 0x4e8
BackTrace-0x00135504: usmDbSwDevCtrlSaveConfigurationSet (0x1354d8) + 0x2c
BackTrace-0x0081b484: etsConfigMgmt (0x81b0a0) + 0x3e4
BackTrace-0x009b3660: vxTaskEntry (0x9b35f8) + 0x68
<110> SEP 29 05:37:32 2010 STK1 BOOT[98058824]: edb_bxs_api.c(305) 30 %%
Last switch reset caused by osapi.c(1098): Error code 0x0025979c, after 4809322 second

<160> OCT 15 15:47:55 10.20.23.248-1 SIM[103244008]: osapi.c(1098) 16 %%
Error(0x25a1f2)
<57> OCT 15 15:47:39 2010 STK1 BOOT[134213120]: bootos.c(548) 19 %%
Start of Code - Build:02.01.09.0007 Date:Wed Mar 3 18:03:13 2010
BackTrace-0x0001ac30: sysReboot (0x1ac30) + 0x0
BackTrace-0x00022b10: SwitchReset (0x22a88) + 0x88
BackTrace-0x00021e48: log_error_nvram (0x21d68) + 0xe0
BackTrace-0x00031428: osapiMalloc_track (0x3126c) + 0x1bc
BackTrace-0x00109c50: sysapiCompress (0x109bd8) + 0x78
BackTrace-0x001084c0: sysapiCfgFileSave (0x108220) + 0x2a0
BackTrace-0x001000f8: nvStoreSave (0xffc10) + 0x4e8
BackTrace-0x00135504: usmDbSwDevCtrlSaveConfigurationSet (0x1354d8) + 0x2c
BackTrace-0x006b2d5c: commandSave (0x6b2cac) + 0xb0
BackTrace-0x0015966c: ewsCliData (0x157bb0) + 0x1abc
BackTrace-0x0020b840: ewaNetTelnetData (0x20b498) + 0x3a8
BackTrace-0x00172e64: ewsTelnetParse (0x172ad8) + 0x38c
BackTrace-0x00163df0: ewsParse (0x162aa4) + 0x134c
BackTrace-0x00152fd4: ewsRun (0x152e88) + 0x14c
BackTrace-0x001789f0: tEmWeb (0x1789b4) + 0x3c
BackTrace-0x009b3660: vxTaskEntry (0x9b35f8) + 0x68
<110> OCT 15 15:48:43 2010 STK1 BOOT[98116840]: edb_bxs_api.c(305) 36 %%
Last switch reset caused by osapi.c(1098): Error code 0x0025a1f2, after 4386891 second
Firmware 2.01.07.0003...<160> OCT 31 20:58:59 10.20.22.250-1 SIM[34731136]: osapi.c(933) 27 %%
Error(0x212d1b8)
<57> OCT 31 20:59:15 2010 STK1 BOOT[134217216]: bootos.c(544) 30 %%
Start of Code - Build:02.01.07.0003 Date:Fri Jul 10 16:21:40 2009
<110> OCT 31 21:00:17 2010 STK1 BOOT[98128008]: edb_bxs_api.c(305) 31 %%
Last switch reset caused by osapi.c(933): Error code 0x0212d1b8, after 3918182 second

<160> NOV 07 08:23:27 10.20.22.251-1 SIM[50002016]: osapi.c(933) 25 %%
Error(0x2fbc678)
<57> NOV 07 08:23:44 2010 STK1 BOOT[134217216]: bootos.c(544) 28 %%
Start of Code - Build:02.01.07.0003 Date:Fri Jul 10 16:21:40 2009
<110> NOV 07 08:24:46 2010 STK1 BOOT[98128048]: edb_bxs_api.c(305) 29 %%
Last switch reset caused by osapi.c(933): Error code 0x02fbc678, after 276852 second

<160> NOV 01 11:50:13 10.20.26.243-1 SIM[40185120]: osapi.c(933) 33 %%
Error(0x2758860)
<57> NOV 01 11:50:31 2010 STK1 BOOT[134217216]: bootos.c(544) 36 %%
Start of Code - Build:02.01.07.0003 Date:Fri Jul 10 16:21:40 2009
<110> NOV 01 11:51:33 2010 STK1 BOOT[98020136]: edb_bxs_api.c(305) 37 %%
Last switch reset caused by osapi.c(933): Error code 0x02758860, after 2661920 second

<160> SEP 16 12:34:21 10.20.22.250-1 SIM[30413336]: osapi.c(1072) 24 %%
Error(0x8000)
<57> SEP 16 12:34:37 2010 STK1 BOOT[134217216]: bootos.c(544) 27 %%
Start of Code - Build:02.01.07.0003 Date:Fri Jul 10 16:21:40 2009
<110> SEP 16 12:35:39 2010 STK1 BOOT[98128280]: edb_bxs_api.c(305) 28 %%
Last switch reset caused by osapi.c(1072): Error code 0x00008000, after 4252203 second

<160> OCT 01 16:23:45 10.20.26.243-1 SIM[98020928]: osapi.c(1072) 30 %%
Error(0x259843)
<57> OCT 01 16:23:21 2010 STK1 BOOT[134217216]: bootos.c(544) 33 %%
Start of Code - Build:02.01.07.0003 Date:Fri Jul 10 16:21:40 2009
<110> OCT 01 16:24:23 2010 STK1 BOOT[98006704]: edb_bxs_api.c(305) 34 %%
Last switch reset caused by osapi.c(1072): Error code 0x00259843, after 8847332 second

<160> JUL 29 07:22:14 10.20.22.251-1 SIM[98115392]: osapi.c(1072) 3532 %%
Error(0x25a129)
<57> JUL 29 07:22:51 2010 STK1 BOOT[134217216]: bootos.c(544) 19 %%
Start of Code - Build:02.01.07.0003 Date:Fri Jul 10 16:21:40 2009
<110> JUL 29 07:23:53 2010 STK1 BOOT[98128672]: edb_bxs_api.c(305) 20 %%
Last switch reset caused by osapi.c(1072): Error code 0x0025a129, after 7435602 second

<160> SEP 21 08:42:14 10.20.22.251-1 SIM[98128672]: osapi.c(1072) 19 %%
Error(0x2598f2)
<57> SEP 21 08:42:30 2010 STK1 BOOT[134217216]: bootos.c(544) 22 %%
Start of Code - Build:02.01.07.0003 Date:Fri Jul 10 16:21:40 2009
<110> SEP 21 08:43:32 2010 STK1 BOOT[98128240]: edb_bxs_api.c(305) 23 %%
Last switch reset caused by osapi.c(1072): Error code 0x002598f2, after 4670271 second

<160> SEP 22 12:15:59 10.20.22.252-1 SIM[100595480]: osapi.c(1072) 3516 %%
Error(0x259779)
<57> SEP 22 12:16:16 2010 STK1 BOOT[134217216]: bootos.c(544) 26 %%
Start of Code - Build:02.01.07.0003 Date:Fri Jul 10 16:21:40 2009
<110> SEP 22 12:17:18 2010 STK1 BOOT[98128392]: edb_bxs_api.c(305) 27 %%
Last switch reset caused by osapi.c(1072): Error code 0x00259779, after 12291098 second
Solution
Upgrade to firmware 3.03.04.0003 or higher.
Release notes state, in the '

code:

Changes and Enhancements in 3.03.04.0003

' section:

code:

14418, 14859 

&

code:

 17246

code:

Corrected issues with Telnet and SSH that could result in a reset or hang condition.

See also: 14716.