Decoding a SecureStack Internal Power Failure error message

[FAQ_User]

Article ID: 12464

Products
SecureStack C3, C2, B3, B2, A2

Symptoms
A '

code:

show support

' or current.log (5487) reports that an internal power source is not working properly or is not present.

For example:

<

code:

162

>

code:

Sep 16 11:35:11 10.20.200.119-3 SIM[105324496]: hwutils.c(2333) 146 %% Internal Power source is not working properly or is not present.

Cause
This message is reporting a failing internal power supply, which may or may not be backed up by a C2RPS redundant power supply (5741).

While in this state, the output of a '

code:

show system

' query should indicate a

code:

PS1-Status

of other than "

code:

Ok

".

The affected stack unit number is represented by the last digit of the IP address string - here, "

code:

10.20.200.119-3

" - which in this case indicates switch unit 3. To resolve to the physical unit, see 5780.

Solution
Please contact the GTAC for assistance.

See also: 5743.