Article ID: 12891
Products
SecureStack C3, C2, B3, B2, A2
Changes
Upgraded firmware (
5605), then rebooted onto it.
Issued the 'show version' command.
Symptoms
The device no longer displays values for the Serial number, Hw, Bp, and BuFW fields.
For example:
C3(su)->
show version
Model Serial # Versions
-------------- ----------------- -------------------
C3G124-24P Hw:
Bp:
Fw:06.03.03.0008
BuFw:
C3(su)->
Cause
The processes that collect this information from the hardware structure and make it available for software retrieval (via CLI, SNMP, HTTP, etc) are not fully complete until some period of time after the login prompt is available. It takes a standalone unit a minute or so to populate these values, and a stack would take slightly longer.
Solution/Workaround
Functions as Designed (FAD).
Under any circumstances, the proper values should be available within five minutes after the post-upgrade reboot.
